Shipping Policy
Last Updated: October 26, 2023
Welcome to Orixenta.top! This Shipping Policy outlines the details regarding the processing, shipping, and delivery of your orders. We are committed to providing you with a smooth and efficient shopping experience.
Order Processing Time
All orders placed on Orixenta.top are processed and shipped from our facility at 2371 Birch Street, El Paso, TX, US. We strive to process and dispatch all orders within 1-3 business days of purchase. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email at [email protected] or by phone at 915-329-4017.
Shipping Methods & Costs
We offer various shipping options to best suit your needs. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
Domestic Shipping (United States)
- Standard Shipping: Estimated delivery within 3-7 business days after processing.
- Expedited Shipping: Estimated delivery within 2-4 business days after processing.
Free Shipping Offer
We are pleased to offer free standard shipping on all orders over $50 within the United States. No promo code is needed; the discount will automatically apply at checkout once your cart meets the minimum requirement.
International Shipping
Orixenta.top currently ships to customers in the United States (US) and the European Union (EU). Please note the following regarding international orders:
- Shipping Costs: International shipping costs will be calculated at checkout based on your location and the items in your order.
- Delivery Times: International delivery times can vary significantly depending on the destination country’s customs processing and local postal services. Estimated delivery usually ranges from 7-20 business days after processing.
- Customs, Duties, and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
- Customs Delays: We are not responsible for delays caused by customs processing in the destination country.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours of receiving the email. You can use this number to monitor the progress of your shipment.
Lost or Damaged Packages
Orixenta.top (Thaisa) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Information
It is the customer’s responsibility to ensure the accuracy of the shipping address provided at the time of purchase. If an order is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of re-shipping the package.
Contact Us
If you have any questions about our Shipping Policy, your order, or need further assistance, please do not hesitate to contact us:
- Company/Owner Name: Thaisa
- Email: [email protected]
- Phone: 915-329-4017
- Address: 2371 Birch Street, El Paso, TX, US